hauswin138Privacy Policy

This page describes what data we collect when you use hauswin138 and how we keep that information protected. We collect personal information only to verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, detect fraud, and comply with Indonesian financial regulations. We do not sell your data to third parties, and we encrypt sensitive information on our servers.

When you download our Android app or access our platform via iOS browser, you trust us with your name, phone number, identity card details, and payment information. We take that trust seriously. This policy explains what we do with each piece of data, who has access, how long we keep it, and your rights regarding your information.

If you have questions about how we handle your data, contact our support team or use the contact details at the end of this policy.

What data we collect on hauswin138

We collect data in two categories: data you provide directly and data we collect automatically.

Data you provide directly

When you register on hauswin138, you provide your legal name, date of birth, phone number, email address, and home address. We collect your national identity number (KTP, passport, or driver's license number) and store a photo of your identity document for Know Your Customer (KYC) verification. We also request proof of address such as a utility bill or lease agreement.

When you deposit funds, we collect your payment method details. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), your payment provider processes the transaction and transmits only a confirmation code to us—we do not store your e-wallet password or PIN. For bank transfers (mobile banking, local payment, online payment, e-wallet), we record your account number and bank routing information to process withdrawals.

Data we collect automatically

When you use our mobile app or website, we collect your IP address, device type (Android phone, iPhone, etc.), browser version, and operating system. We log your login times, game plays, and bet amounts. We use cookies on our website to remember your login session and language preferences. On mobile, we store session tokens locally on your device so you remain logged in after closing the app.

We record push notifications you receive (game alerts, deposit confirmations, withdrawal status updates). If you enable location services, our app may record your approximate location to ensure you are accessing hauswin138 from a permitted jurisdiction. All this data is timestamped and stored in our transaction logs.

We encrypt sensitive data in transit and at rest

All data transmitted between your phone or computer and our servers is encrypted using TLS (Transport Layer Security). Identity documents and payment details are encrypted on our servers and accessible only to authorized staff members.

How we use your data on hauswin138

We use your personal data for specific business purposes:

  • Account verification: We verify your identity using your KTP or passport number against government records. This is required by Indonesian financial regulations.
  • Payment processing: We use your bank account number or e-wallet credentials to process deposits and withdrawals. We store this information securely to enable future transactions without requiring you to re-enter details each time.
  • Fraud detection: We analyse your login patterns, betting behavior, and withdrawal requests to detect suspicious activity. If we identify unusual transactions, we may contact you to verify.
  • Regulatory compliance: We maintain transaction records and account details to comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) laws applicable in Indonesia.
  • Customer support: When you contact our support team, we access your account history and transaction logs to resolve your issue. Support staff see your name, email, phone number, and recent activity only—never your password.
  • Service improvement: We analyse aggregate (non-personal) data on popular games, payment methods, and user behavior to improve our platform. We never use personal data for marketing without your explicit consent.

Your data is a trust asset. We use it narrowly—only for the purposes that make our service work and comply with law.

hauswin138 Data Protection Officer

Third-party processors and data sharing

We do not sell your personal data. However, we share data with third parties only where necessary to deliver our service:

  • Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive your payment confirmation details (transaction amount, timestamp, outcome) to process your deposit or withdrawal. Each payment provider has its own privacy policy governing how they store and use this data.
  • Identity verification services: We contract with third-party ID verification vendors to check your KTP or passport against government databases. These vendors access your identity number and document photo but do not retain a copy after verification is complete.
  • Customer support platform: We use a secure ticketing system to manage support requests. Your email, phone, and case description are visible to our support staff and stored on encrypted servers.
  • Law enforcement: If we receive a lawful court order or government request, we disclose the minimum information required by law. We do not proactively share data with authorities.

All third-party processors are bound by data protection agreements that require them to treat your data as confidential and use it only for the specified purpose.

Data retention and deletion on hauswin138

We retain your personal data for as long as you maintain an active account on hauswin138. After you close your account, we retain transaction records and identity verification documents for seven years to comply with Indonesian financial record-keeping laws and defend against future disputes.

If you request deletion of your personal data before account closure, we anonymize most information (replacing your name with a code, deleting your email) but retain transaction history and identity documents as required by law. Once seven years have passed since your last transaction or account closure, we delete all personal data except aggregate statistics that cannot identify you.

You can request a full copy of your data at any time by contacting our support team. We provide your data in a machine-readable format (CSV or JSON) within 30 days of your request, at no charge.

Your rights regarding your data on hauswin138

You have the following rights over your personal data:

  • Right to access: You can request a complete copy of all personal data we hold about you.
  • Right to correction: You can update your name, phone number, email, or address through your account settings. If you need to change your identity document details, contact our support team.
  • Right to deletion: You can close your account and request anonymization of your personal data, subject to legal retention requirements outlined above.
  • Right to withdraw consent: You can disable push notifications, opt out of non-essential cookies, and turn off location services through your app or browser settings.
  • Right to lodge a complaint: If you believe we have mishandled your data, you can file a complaint with Indonesia's data protection authority.

To exercise any of these rights, contact our support team with your request. We respond within 30 days. If your request is complex or requires extensive manual work, we may extend the response time to 60 days with prior notice.

Cookies and tracking on hauswin138

Our website uses cookies to maintain your login session and store your language preference. These are essential cookies—without them, you would need to log in every time you visit. We do not use cookies for advertising or tracking your behavior across other websites.

Our mobile app does not use cookies; instead, it stores a session token locally on your device. You can clear this token by logging out or uninstalling the app.

If your browser or device settings prevent cookies, you can still use hauswin138 but must log in each session. We do not use third-party analytics tools or pixel tracking. All our data collection is first-party and limited to understanding how our own platform is being used.

International data transfers on hauswin138

Our servers are located in secure data centres within Indonesia and Southeast Asia. If you access hauswin138 from outside Indonesia—for example, if you travel to Jakarta, Surabaya, Bandung, or Medan and later travel abroad—your data may be transmitted across borders. We ensure all international transfers are encrypted and comply with Indonesian data protection law.

We do not transfer data to countries with weaker data protection standards. If we ever partner with international processors, we do so only where those processors meet or exceed Indonesian data protection requirements.

hauswin138 Data Protection Team
Privacy Officer & Compliance

This privacy policy is effective as of its publication date and is reviewed quarterly. We notify users of material changes via email and in-app alerts. You can request a copy of this policy at any time.

Contact us about privacy on hauswin138

If you have questions or concerns about how we collect and use your data, reach out to our Data Protection Officer:

  • Email: [email protected]
  • In-app support: Navigate to Help → Privacy & Data in your account menu
  • Response time: We aim to respond within 5 business days

We take your privacy seriously. If you believe we have violated your data rights or this policy, you also have the right to file a complaint with Indonesia's data protection authority or pursue legal remedies available under Indonesian law.

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